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THE STRATEGY-FOCUSED ORGANIZATION

…an entirely new performance management framework that puts strategy at the center…
… A great example of how practical management concepts grounded in solid research grow in usefulness – Clayton Christensen, Professor, Harvard Business School

… a system that measures, rewards, and motivates performance based on achieving goals that move our company forward – Dieter Huckenstein, Hilton Hotel Corporation

The presentation aims to…

  • Provide an understanding of the concept and discuss the following:
    • Translation of strategy into operational terms
    • Alignment of the organization to strategy
    • Making strategy everyone’s everyday job
    • Making strategy a continual process
    • Mobilizing change through strong, effective leadership

How does this relate to the hospitality industry?

A large number of companies with strong strategy and vision fail because of bad execution. Kaplan and Norton’s Strategy-Focused Organization (SFO) goes beyond the problem of merely formulating strategy – it makes strategy work.

In the hospitality environment SFO will help to align various business units (restaurants, bars, rooms, etc.), shared service units (maintenance, housekeeping, etc.), teams, and individuals around overall organizational goals. Key management processes – planning, resource allocation, budgeting, periodic reporting, and the management meeting are focused on the strategy. Organizations attain upwardly mobile performance breakthroughs.

… the whole becomes more than the sum of its parts
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